
Department	: Finance
Position Title	: Accounts Payable Administrator
Position Requirements: The Accounts Payable Administrator will be processing Accounts Payable, reviewing, auditing, coding invoices and expenses. Enter invoices and expense reports into the A/P system. Open and stamp incoming mail. Reconcile and enter American Express billing on a weekly basis. Prepare and post manual checks. Prepare and print check runs weekly. Auditing invoices, credit card bills, and monthly statements. Review, analyze and reconcile A/P reports. Maintain A/P vendor files. Review weekly aging. Prepare month-end accruals and reconciliations by deadlines noted. Cross train and provide support for Accounts Payable Department. Filing. Perform other duties as assigned. • High School diploma or equivalent. College level accounting/bookkeeping education required. Data entry, 10 key by touch. Attention to detail. Accounts Payable (invoice entry) or Accounting Experience. Microsoft Excel and Word at an intermediate level. Able to work in a fast paced environment with last minute deadlines. Able to work overtime as needed. Needs to be able to multi-task from one project or job function to another throughout the course of the day. Strong oral and written communication skills. Three years experience in a high volume, fast paced payables environment. Intermediate knowledge with a computerized Accounts Payable system, Great Plains experience preferred. 1099 knowledgeable with vendor setup experience. Great customer service skills. Team oriented with a positive attitude.

Department	: CHOICE Administrators
Position Title	: Recertification Supervisor
Position Requirements: The Recertification Supervisor will delegate and assign tasks to staff, ensuring proper distribution based on workloads and skill levels. Have an open door policy and select and hire new employees. Ensure high moral in the department. Serve as authority for all functional questions related to the department. Ensure all performance standards are met and adjust standards to meet customer expectations. Supply feedback to upper management. Monitor, coach and counsel staff in regards to: tardiness, sick time, vacation, disciplinary process, goals and reviews. Prepare and present a variety of written reports and materials. Ensure compliance with Company policies and procedures. Review and evaluate staff performance; assist in establishing goals and objectives. Create, maintain and update processes and procedures. Ensure training meets the requirements for employees to perform well with all duties and responsibilities. Develop and facilitate training meetings for new products and services. Provide daily verbal coaching in order to provide feedback to staff, documenting event logs as necessary. Handle escalated calls/issues. Handle items delegated by management team. 5 or more years of professional related experience, with at least 3 years of management experience. Problem solving skills is a must. Health Industry experience is a plus. Be willing to listen/learn, adjust to change, and provide input. Knowledge of principles and practices of effective employee supervision. Knowledge of customer service techniques. Knowledge of fundamental procedures, and applications. Knowledge of business structures and the different types of tax documentation and forms related to each business structure. Knowledge of Health Insurance Laws: specifically AB1672 and SB578. Knowledge of windows operating systems, including office programs. Knowledge of English usage, spelling, grammar, and punctuation. Ability to maintain cooperative working relationships with customers, staff, and management. Ability to supervise the work of staff including coordinating, assigning, monitoring, and evaluating work; training, counseling, and disciplining staff; processing grievances. Ability to analyze and prepare reports, policy and procedures manuals, and business correspondence. Ability to communicate clearly and concisely, orally and in writing. Ability to exercise sound judgment within established guidelines. Ability to use word processing and spreadsheet computer applications provided by the Company. Perform other duties as assigned. Graduation from an accredited four-year college or university; or a level of education that, together with experience and training, enables the applicant to demonstrate the required knowledge and experience.

Department	:Finance
Position Title	: Accounts Receivable Coordinator
Position Requirements: This position will ensure the timely and accurate posting of revenue and trust collections from carriers and clients for all divisions of The Word & Brown Companies. Provide excellent customer service to all customers. Prepare daily deposits. Track incoming wires/ACH and post to subsidiary ledger. Entry of all checks into subsidiary ledger. Maintain cash log for receipts. Review and audit carrier commissions. Initiate interdepartmental communication to facilitate research and problem solving. Answer incoming calls for broker and carrier inquiries. Research and follow up as necessary. Create and maintain desktop procedures for all activities performed. Perform other duties as assigned. • Customer service skills. Must be an innovative, self-starter who is detailed oriented with excellent analytical, delegation and follow-up skills. Some high volume computerized systems experience is preferred. Must have strong PC skills including Excel and Word. Past Accounts Receivable coding and processing a must. Ability to accurately complete 7,000 keystrokes per hour. High school diploma or equivalent. Some college courses preferred.

Department	: IT
Position Title	: Software Engineer
Position Requirements: Position will be responsible for the design, development and maintenance of high quality .Net applications being developed on n-tier and service-oriented architectures. This is a hands-on position. Your responsibilities will include design and project deliveries; you will also be functioning as a senior developer on the team. Provide .Net expertise to the development team. Write program code for the development of web and windows forms applications content in accordance with functional and technical specifications utilizing .Net technologies include c#, asp.net, javascript, and SQL. Support high quality web applications using the Microsoft Solutions Framework (MSF) for Agile Software Development methodology which includes structured programming, documentation design and code-reviews. Work with business and application users to define and design robust and user centric application solutions. Work as part of the development team to solve problems and develop projects in a fast paced environment. • 3+years in technical leadership of software development projects. Must have strong ASP.NET front end, middle tier and back end development experience for heavily trafficked web sites. 5+ years of programming experience with ASP.Net and C# on web and windows forms applications. Must demonstrate proficiency with the following: ASP.NET/Ajax/Silverlight, C#, JavaScript, CSS/XSLT/Master Pages, SQL, WCF/WPF/WF. A thorough understanding of structured programming design techniques and best-practice design patterns used to create high-quality, robust and readable code. Experienced in all phases of the Software Development Lifecycle. Non-technical attributes: able to support development standards, good verbal and written communication skills, self-starter that can work well in a team environment, proactive issue resolution with a positive attitude. B.S. degree or above in Computer Science or related degree or equivalent experience.

Department	: Marketing
Position Title	: GA Marketing Manager
Position Requirements: Plans, develops and implements brand strategies and marketing programs for all Word & Brown General Agency business units. Duties include providing brand positioning and direction, developing and executing marketing programs and initiatives that drive ROI, reviews market research to anticipate competitive and industry trends and delivers focused campaigns that result in achievement of established business objectives. This position is key to establishing regional presence for our vast offerings and all contracted carriers and services and focuses on increasing quoting brokers and quote activity in each region to result in annual net gains in broker market share in California and Nevada. Execute tactics from eblast communications, to direct and mass mail, to direct and mass advertising. Develop and execute short and/or long-term business/brand plans identifying business objectives, strategies, key initiatives and performance measurements by using insights collected from situational assessments, marketplace information, etc. in order to support division/region portfolio and brand growth targets. Develop processes and time action plans to ensure timely implementation of product development and collateral materials; ensure that projects are developed within budgetary requirements designed to fulfill financial goals. Manage media and advertising relationships, including creative development and delivery. Write creative briefs that clearly articulate copy and creative direction with internal and external creative services. Ensure consistent brand identity across all marketing mediums and throughout the entire organization; accountable for brand continuity for all elements. Measure, evaluate and report performance of all campaigns and strategic partnerships. Balance multiple projects and priorities with budgeting and time guidelines. Forecast, calculate and manage advertising / marketing budgets. • At least 5 years in healthcare or insurance; with health plans, ancillary carriers, general agencies, brokerage firms, etc. Bachelor’s Degree required. Competence in operating a marketing operation for multi-channel clients and tactics, and target segments. Planning, briefing, coordinating various staff, timelines and expectations, managing and reporting. Generating alliances internally and externally by continuously identifying and acting on those things that will create success for the Company and its customers, vendors, suppliers, communities, and governments. Understanding the complexities and interdependencies of information and events in order to develop more effective solutions and ideas. Developing and using collaborative relationships for the purpose of accomplishing work objectives; developing relationships with other individuals by listening, sharing ideas, and appreciating others’ efforts. Establishing courses of action for self and/or others to ensure that work is completed efficiently in light of the strategies and destination of the department and/or organization. Demonstrated industry distribution channel and product knowledge and awareness. Demonstrated marketing/advertising experience, including resource and project management, P/L responsibility. Copywriting. Creative Direction.

Department	: Broker Services
Position Title	: Customer Care Rep.
Position Requirements: The Customer Care Representative will support the General Agency Sales Team by providing “Service of Unequalled Excellence” to brokers who contact us requesting assistance with services issues such as unresolved claims, billing problems, broker appointment or commission concerns, continuity of care issues, carrier exception requests or help in researching answers to detailed benefit questions. Minimum 2 years of customer service experience in the health insurance industry or medical field dealing with claims and billing issues. Strongly prefer candidate with expertise in COBRA and/or CalCOBRA administration. Must be a very positive, service-oriented team player with excellent record-keeping and problem-solving skills. This team member should be a self-starter with a strong work ethic who enjoys the challenge of persevering through a problematic situation to a positive and professional manner even with angry or difficult customers. Candidate should possess excellent verbal and written communication skills (in English) including ability to express empathy and be diplomatic in dealing with challenging situations. Position requires skill in working with Microsoft Outlook, Word, Excel & Access.

Department	: Finance
Position Title	: Customer Service/Database Coordinator
Position Requirements: The Customer Service/Data Base Coordinator will be responsible for maintaining the integrity of each database by ensuring the accuracy of the Word & Brown, CONEXIS, California Choice 51+ and KP Choice databases and the associated AP systems. Monitor license renewals and the completeness of Broker Licensing forms that directly affect the accuracy and timeliness of broker commissions. Review the Department of Insurance website for renewed broker licenses. Timely process of all State and IRS Tax Levies for our brokers. Process ACH and back account setups. Research and resolve outstanding checks. Troubleshoot “rejected” and/or “returned” payments. Research overpayment adjustments. Perform account reconciliations upon request. All other duties as assigned. • Excellent customer service skills. Must be an innovative, self-starter who is detailed oriented with excellent analytical skills. Some high volume computerized systems experience is preferred. Must have strong PC skills including Excel and Word. High school diploma or equivalent.